Get help
Use the matching troubleshooting guide first. If the problem remains, prepare a short record that identifies the failing step.
Contact support
Email support@morawp.com with the details below and any screenshots or logs after removing sensitive information.
Include
- What you tried, the expected result, and what happened.
- The time and timezone, plus the error code and request identifier if present.
- The AI app and whether you used web, desktop, IDE, or CLI.
- WordPress, MoraWP Plugin, and relevant Integration versions.
- Whether the problem affects one website, one Agent, or the whole Workspace.
- For a change with an uncertain result, what you verified in WordPress before stopping.
Clear screenshots and logs first
Hide website domains, names, emails, account and Workspace identifiers, OAuth or approval URLs, tokens, Application Passwords, authorization headers, license keys, and private page content.
Use opaque redaction over sensitive text, rather than a translucent highlight. Share only the portion needed to explain the problem. Do not send an entire database export, WordPress configuration file, or unsanitized diagnostic bundle.
Keep the original diagnostic evidence privately for the administrator investigating the incident. Do not publish it in a public issue or documentation page.
Return to website connection problems, Agent connection problems, or WordPress tool failed.