Billing problems

Check the selected Workspace and whether you are its owner. Members can see the plan but cannot manage billing or change it.

Payment failed

Open Billing in the affected Workspace. Choose Manage billing to manage your card in Polar's secure customer portal.

A failed renewal outside a trial keeps the plan active for a 7-day grace period while payment is retried. If you cancelled the plan, resolve the failed payment before resuming it.

If the card cannot be charged at the end of a trial, paid access ends immediately, with no grace period. The original Workspace returns to Free; an additional Workspace is paused.

Cannot open Manage billing after an ownership transfer

The subscription remains billed to the person who paid for it until it ends. The new owner cannot open the previous owner's billing portal.

The previous owner manages or cancels that subscription from their own Polar portal.

See Plans and billing for plan changes and renewals, or Paused Workspaces for paused access.